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Privacy Policy
Last Updated: January 1, 2024 | Effective Date: January 1, 2024
Your privacy matters to us. This policy explains clearly what data we collect, why we collect it, and how you can control it. We comply fully with the General Data Protection Regulation (GDPR) and applicable German data protection law.
1. Who We Are
Zielo GmbH ("we," "us," or "our") is a casual game studio incorporated in Germany. We are the data controller responsible for your personal data when you use our games, website, and services.
- Company Name: Zielo GmbH
- Registered Address: Kurt Schumacher Ring 22, 63486 Bruchköbel, Deutschland
- Registration Number: HRB 95205
- Contact Email: LupeAufderharyvo@outlook.com
2. Information We Collect
We collect the following categories of information when you interact with our services:
a) Information You Provide Directly
- Name and email address when you register or contact us
- Feedback, support messages, or survey responses
- Profile information such as a username or avatar
b) Information Collected Automatically
- Device identifiers (advertising ID, device model, OS version)
- IP address and approximate geographic location
- Game usage data: session length, scores, levels completed, in-app actions
- Crash logs and performance diagnostics
- Browser type and referring URLs when you visit our website
c) Information from Third Parties
- Social login data (e.g., Facebook, Google) if you choose to connect your account
- Analytics partners may share aggregated demographic insights
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our games and services
- To personalize your gaming experience
- To send service-related communications (account verification, updates)
- To respond to your inquiries and provide customer support
- To detect, investigate, and prevent fraud or abuse
- To analyze usage trends and optimize game performance
- To serve relevant advertisements (where applicable, with your consent)
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
As a company based in Germany and subject to the GDPR, we process your personal data on the following legal grounds:
- Contractual Necessity: To provide you with the services you requested
- Legitimate Interests: For analytics, security, and fraud prevention
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable law
5. Sharing of Information
We do not sell your personal data. We may share your data with:
- Service Providers: Cloud hosting, analytics, customer support tools
- Advertising Partners: Only with your consent, for targeted ads
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or asset sale
All third-party service providers are bound by contractual data processing agreements.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. These include:
- Essential Cookies: Required for core website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
You can manage or withdraw your cookie consent at any time via our Cookie Preference Center or your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Account data: retained while your account is active and for 2 years after deletion
- Usage logs: retained for 12 months
- Support messages: retained for 3 years
After the applicable retention period, data is securely deleted or anonymized.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Limit how we process your data in certain cases
- Right to Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
To exercise any of these rights, please contact us at LupeAufderharyvo@outlook.com. We will respond within 30 days.
You also have the right to lodge a complaint with the German data protection authority (BfDI) at www.cnil.fr.
9. Children's Privacy
Our services are not directed at children under the age of 13 (or 16 in certain EU member states). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
10. International Data Transfers
As we operate globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
11. Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice within our services before the change becomes effective. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team: